Last updated: {{LAST_UPDATED_DATE}}. This is a starting-point policy prepared by Built By Base Code and adapted for {{CLIENT_NAME}}. Before publishing, we recommend {{CLIENT_NAME}} review this content — or have their own legal adviser review it — to ensure it reflects the specific data practices of the business.

1. Who we are

{{CLIENT_NAME}} (ABN {{CLIENT_ABN}}) operates this website. In this policy, “we”, “us”, and “our” refer to {{CLIENT_NAME}}. You can reach us at {{CLIENT_EMAIL}} or through the contact form on this site.

2. What we collect

When you use this website we may collect:

• Information you give us — for example, the name, email address, phone number, or message you enter into our contact form or booking form.
• Information collected automatically — technical information such as your IP address, browser type, pages visited, time on site, and referring source. This is used to keep the site secure and to understand how it is used.
• Cookies — see section 8 below.

3. Why we collect it

We collect information for the following reasons:

• To respond to your enquiries.
• To provide the services you have engaged us for.
• To keep the website secure and available.
• To meet our legal obligations under the Privacy Act 1988 (Cth) and other applicable laws.

4. Who we share it with

We do not sell your personal information. We share it only with parties who help us operate the business or the website:

• Hosting — the website and its database are hosted on servers operated by Built By Base Code on behalf of {{CLIENT_NAME}}.
• Email delivery — messages sent through the website are delivered via the {{CLIENT_NAME}} email mailbox.
• Backups — the website is backed up to secure cloud storage for disaster recovery.
• Compliance — we may disclose information if required by law, court order, or a lawful request from a government authority.

5. How long we keep it

We keep personal information for as long as we need it to serve you or to meet our legal obligations. Contact-form submissions are retained for {{RETENTION_MONTHS}} months by default; longer if we are in an active engagement with you.

6. Your rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate.
• Ask us to delete information we no longer need.
• Make a complaint if you believe we have mishandled your information — first to us at {{CLIENT_EMAIL}}, and if unresolved, to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Security

The website uses HTTPS encryption for all traffic. Access to administrative systems is restricted, uses multi-factor authentication, and is monitored for suspicious activity. Backups are encrypted at rest. No system is perfectly secure, and we cannot guarantee that a breach will never occur — we can only promise to notify you promptly if one does.

8. Cookies

This website uses a small number of cookies:

• Essential cookies — required for the site to work (e.g. keeping you logged in if you have an account).
• Analytics cookies (optional) — if enabled, help us understand which pages are used most. You can opt out via the cookie banner on your first visit.

9. Changes to this policy

We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of the page. If the change is significant, we will post a notice on the home page.

10. Contact

Questions or concerns? Email {{CLIENT_EMAIL}} or write to us at {{CLIENT_ADDRESS}}.